Shipping policy

Shipping Policy – StyleByWando.com

Last Updated: May 23, 2025

Processing Time

All orders are processed within 1-3 business days (Monday-Saturday, excluding public holidays). Orders placed after 5:00 PM IST will be processed the following business day. During peak seasons, festivals, and promotional periods, processing times may extend to 3-5 business days.

Shipping Coverage

StyleByWando.com currently ships exclusively within India. We deliver to all states and union territories across the country.

Shipping Methods & Timeframes

Standard Delivery (3-7 Business Days)

  • Cost: FREE – No shipping charges on all orders
  • Available across India
  • Tracking provided via SMS and email

Express Delivery (1-3 Business Days)

  • Cost: FREE – No shipping charges
  • Available in major cities and metro areas
  • Tracking provided via SMS and email
  • Subject to pincode availability

Free Shipping

We are pleased to offer completely FREE shipping on all orders across India, regardless of order value. There are no minimum purchase requirements or hidden charges.

Order Tracking

Once your order is dispatched, you’ll receive:

  • SMS notification with tracking details
  • Email confirmation with tracking number
  • Real-time tracking updates until delivery

You can track your package on our website using your order number or tracking ID.

Shipping Addresses

Please ensure your shipping address is complete and accurate, including:

  • Full name of recipient
  • Complete address with landmark
  • Correct pincode
  • Active mobile number

Address changes can only be made within 2 hours of order placement by contacting our customer service team immediately.

Delivery Process

Standard Delivery:

  • Delivered to your doorstep by our trusted courier partners
  • Delivery attempted during business hours (10 AM – 7 PM)
  • SMS/call notification before delivery

Payment Required Before Shipping:

  • All orders must be paid online before dispatch
  • We accept credit/debit cards, UPI, net banking, and digital wallets
  • Cash on Delivery (COD) is not available

Delivery Confirmation

  • Signature required for all deliveries
  • For apartment complexes, delivery to security/reception is acceptable with proper acknowledgment
  • Photo confirmation provided for contactless deliveries when requested

Delivery Timeframes by Region

Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad)

  • Standard: 3-5 business days
  • Express: 1-2 business days

Tier 1 & Tier 2 Cities

  • Standard: 4-6 business days
  • Express: 2-3 business days (where available)

Remote/Rural Areas

  • Standard: 5-7 business days
  • Express delivery may not be available

Shipping Restrictions

Areas We Cannot Deliver To:

  • International addresses (outside India)
  • Military areas requiring special clearance
  • Areas affected by natural calamities or security issues
  • Some remote hill stations (subject to courier partner limitations)

Items We Cannot Ship:

  • Hazardous or flammable materials
  • Items restricted by courier partners
  • Perishable goods

Delays and Issues

While we strive for timely delivery, delays may occur due to:

  • Weather conditions and natural disasters
  • Local transportation strikes
  • Festival seasons and peak shopping periods
  • Remote location accessibility
  • Incorrect or incomplete address information
  • Recipient unavailability

If your order is delayed beyond the estimated delivery window, our customer service team will proactively reach out to provide updates.

Delivery Attempts

First Attempt: Standard delivery attempt during business hours Second Attempt: Rescheduled based on customer convenience Third Attempt: Final attempt; if unsuccessful, package returns to our warehouse

After three unsuccessful delivery attempts, customers must collect the package from the nearest courier hub or request re-dispatch (processing time applies).

Damaged or Lost Packages

Damaged Packages: If your package arrives damaged:

  1. Do not accept the delivery if outer packaging is severely damaged
  2. If damage is discovered after acceptance, take photos immediately
  3. Contact us within 24 hours of delivery
  4. Keep all packaging materials for inspection

Lost or Undelivered Packages: If your package shows as delivered but you haven’t received it:

  1. Check with family members, neighbors, and building security
  2. Verify the delivery address in your order
  3. Contact us immediately if the package cannot be located
  4. We will initiate an investigation with our courier partner

Festival and Peak Season Shipping

During major Indian festivals (Diwali, Dussehra, Eid, etc.) and sale periods, please expect:

  • Extended processing times (3-7 business days)
  • Slightly longer delivery timeframes
  • High order volumes may affect customer service response times

Festival shipping deadlines will be prominently displayed on our website.

Order Modifications

Before Dispatch:

  • Address changes: Within 2 hours of order placement
  • Order cancellation: Before processing begins
  • Product modifications: Subject to availability

After Dispatch:

  • Changes cannot be accommodated once order is shipped
  • Orders are dispatched only after payment confirmation
  • Return/exchange process applies after delivery

Customer Support

For shipping-related queries:

Customer Service:

Business Hours:

  • Monday – Saturday: 10:00 AM – 7:00 PM IST
  • Sunday: 11:00 AM – 5:00 PM IST
  • Public Holidays: Limited support via email/WhatsApp

Response Time:

  • Email/WhatsApp: Within 24 hours
  • Phone/Live Chat: Immediate during business hours

Changes to This Policy

StyleByWando.com reserves the right to update this shipping policy as needed. Changes will be effective immediately upon posting on our website. Customers will be notified of significant changes via email or SMS.

For the most current version of this policy, please visit stylebywando.com/shipping-policy

StyleByWando.com – Fashion delivered free across India